Because a report is a personalised digital product that is delivered immediately, we generally do not offer refunds once the PDF has been generated. However, we will gladly refund or regenerate your report in these cases:
- You were charged more than once for the same chart.
- Your payment succeeded but the report could not be delivered to you.
- The report was generated with incorrect birth details caused by a fault on our side (we will regenerate it free of charge).
Please write to kausheik@gmail.com within 7 days with your order receipt number. Approved refunds are returned to the original payment method by Razorpay, typically within 5–7 working days.